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Travel Consultant

Posted Aug 01, 2019  
595 Visits
Industry: Travel and Tourism
Job Type: Permanent
Province: KwaZulu-Natal
City: Durban
Address: Durban
Travel & Ticketing Consultant /KZN/Jhb

The organization is currently seeking to appoint a Ticketing Consultant to process and manage all Local and International Airline tickets.

• Handle all incoming correspondence professionally
• Reconcile travel bookings
• Record all purchase orders issued for travel
• Reconcile travel bookings with supplier statements weekly/monthly
• Address any discrepancies or queries with suppliers
• Arrange for prompt weekly/monthly payments of suppliers to avoid interest charges and loss of bookings
• Create quotes for clients
• Ensure that profit per booking is clearly tracked
• Create invoices for clients on confirmed bookings
• Monitor accounts receivable
• Monitor accounts payable
• Meet with Finance Officer monthly to perform reconciliation
• Field all office phone calls and attend to timeously
• Track all bookings and follow through on client quotes issued
• Assist with any reasonable request with no loss or risk to our Organisation and clients

• MS Office
• Fax, Internet and email communication
• Minimum 3 years out bound travel agency experience
• Must have a sound knowledge and experience in International Travel
• Knowledge of the Hajj and Umrah Market, Negotiating with air lines and Hotels advantage
• Basic knowledge of world travel (visas and health and safety)
• Liaison with respective Airlines for Block bookings

• Grade 12 with a relevant Travel and Tourism Diploma
• International Amadeus Computer System Certified
• General customer services and telephone ethics
• General Travel Agent Operations
• Ticketing of Local and International travel

Skills and Attributes:
• Deadline Driven and Process Orientated
• Documentation Control
• Prioritisation and time management
• Computer Literacy
• Interpersonal
• Professional
• Trustworthy
• Confidentiality
• Initiative
• Strong leadership and good communication skills
• Workable and performable under pressure
• Effective self-management and performance ownership
• Excellent organisational skills
• Excellent communication skills (verbal, written and numeric)
• Customer service orientation

Key performance indicators
• Feedback from regions on accuracy and timeousness of requested quotes on tailor made packages
• Consistent standardisation of procedures in processing entries
• Communication of work activity schedules to reporting line on a daily / monthly basis
• Feedback from reporting line in respect of work performance
• Suggestions on cost effective management to reduce or retain monthly expenses
• Meeting deadlines required for submission of information to reporting line and Shura
• Reconciliation of travel bookings with supplier statements weekly/monthly
• Prompt weekly/monthly payments of suppliers to avoid interest charges and loss of bookings
• Number of quotes requested by Consultants in comparison to quotes issued
• Turnaround time of requests

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