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Customer Service Consultant: Support

Posted Aug 07, 2019  
1340 Visits
Industry: eCommerce
Job Type: Temporary/Contract
Work Experience: 1 To 2 Years
Province: Western Cape
City: Stellenbosch
Address: Techno Park
Gradnet Portal (Pty) Ltd is an online portal for Student and Alumni serving as an Academic, Social and Commercial network. Based in Techno Park, Stellenbosch, we are looking for an experienced and well-organized Customer Service Consultant. The successful candidate will become the point of reference for internal and external customers by providing them with information, support and feedback.
Requirements:
• Must have Matric (Grade 12 Certificate)
• Fluent in English and Afrikaans
• Previous experience in support (technical and queries) in a Call Centre environment advantageous
• Self-motivated, fast learner with the ability to operate both independently and collaboratively
• Excellent troubleshooting, listening, administrative and problem-solving skills.
• Excellent customer service skills and experience in a service orientated environment
• Excellent IT/Computer skills
• Highly proficient in Microsoft Office Suite of programs
• Meticulous approach, pay close attention to detail with efficiency
• Strong customer services mentality

Gradnet Portal (Pty) Ltd

Joined: Nov 18, 2016
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