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Call center agents and consultants needed

Posted Aug 02, 2019  
707 Visits
Industry: Communications
Job Type: Permanent
Work Experience: 1 To 2 Years
Province: Gauteng
City: Soweto
Address: 102 commissioner street
Earn: R5200 – R13400 Basic & Commission
We are looking for inexperienced Call Center Representatives/agents that will be the liaison between our companies and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
Include:
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs clarify information, research every issue and providing solutions.
• Main Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Requirements
• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school or equivalent qualification and ability to adopt to educational and or any skills development you will be offered, no experience required
Apply online or for inquiries, Contact: Miss. Siyanda or Miss Mbali (WhatsApp) 0737511627 or 0110537413
All interviews, Training and assessments shall be conducted in Braamfontein, Johannesburg

Miss. Lubisi


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