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Bank teller staff and Inbound Call Centre Agent R'qd- Contract

Posted Dec 08, 2018 | Hits: 1189
Industry: Telecommunications
Job Type: Temporary/Contract
Province: Gauteng
City: Johannesburg
Bank teller staff and Inbound Call Centre Agent to work with me at my company - Contract Position Introduction
The
purpose of this role is to ensure all inbound telephonic member queries
are dealt with by the Inbound Call Centre Agent with the standards and
requirements set out by Virgin Active South Africa. This job description
is not limited to the main role and you may be required to assist
within the broader Contact Centre.
Description

Answer incoming calls within the prescribed time frame
Answer inquiries and questions
Action members requests
Manage and resolve member queries professionally and efficiently
Update members details
Promote the reputation of both the company and the relevant member

Profile
Matric - Essential or NQF level 4Minimum 3 months experience as a call centre agent Quality focus Customer commitment Decision making ability Problem solving ability Sound knowledge of negotiation process. sms name & contant to Lara - 063 839 9283 / Flora - 063 388 5520
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